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How to choose the best RMS post-Covid

Deon Wagener, Senior Revenue Manager
Dec 11, 2020 - 2 minute read

In today’s landscape of technological advancements, switching from one system to another has never been easier for a hotelier. Long gone are the days of legacy systems to which you would forever be tied too. I recall how many frustrations we all had with trying to raise issues with the providers and how long it would take to get anywhere (that’s not even mentioning the times you gave up trying to follow up and just dropped the case completely out of frustration).

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With the switch to Cloud, we have seen the landscape change from the old dominant, legacy type systems to the startups that have caused a revolution in the RMS landscape.

Back in my days as an RM, there were only really 2 systems to choose from. Today, you have quite the selection!

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So how do you actually get the best system based on your needs? Easy, be clear from the beginning on what you want from your potential partner and don’t deviate from that. I found the articles from Mews & HotelMinder quite good and would recommend anyone wanting to make the switch to look into the points listed by both. In fact, we even created a free guide here at Pace, for anyone wishing to take the step and make the switch.

The key points anyone should have as a basis are as follows:

  1. Clarify your objectives
  2. Get stakeholder support
  3. Do a broad search
  4. Shortlist the option
  5. Full 360 evaluation HSMA also released an in-depth comparison chart (albeit in German) detailing the biggest differences between pretty much all the systems out there today. Since Google translate exists, I highly recommend anyone to just have a read through to get an idea on what is out there and what each company perceives as their unique selling points.

Things to definitely keep in mind in today’s economy is the price-quality ratio, but I can also say that you should look at the progress the RMS has made over the last few years. Have there been any major changes? Have they stagnated and only done some small releases that were not exactly earth-shattering, groundbreaking stuff?

Sure, playing safe is something that you could always do by keeping to the system you know and have, but ultimately Revenue Management is about calculated risk, so as an ex-revenue manager to anyone looking into how to get the best results, I highly recommend taking a calculated risk based on your findings to see which system can bring you the best results. Everything else will fall into place afterwards.

“Only those who will risk going too far can possibly find out how far it is possible to go.” — T.S. Eliot

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