Pace Case Studies

Pace's forecasting feature alone made a profound human impact on our business during the pandemic. We could really plan the workload effectively in advance and distribute shifts and wages. As a result, over 80 percent of our staff were able to stay with us the entire time.

We’ve seen some big revenue improvements since switching to Pace - some of our hotels have seen an average increase of 14% in ADR and 20% in room revenue.

I love how it updates so fast. You can see Pace adjusting prices in near real-time whereas other RM software would take at least a day to change...

Thanks to Pace's forecasting we can now manage costs really well and flex our inventory to suit changing demand on the horizon.

In the first month of having most of our properties on automation, we beat budget by double digit percentages...

We serve a niche market - the gay community - and we were really shooting ourselves in the foot by looking at comps all the time. Our ADR used to be $98 before Pace. Now it’s $170…

Now I can focus on strategy and analysis whereas back in the day I would spend four hours a day just doing price updates...

One major thing I’ve learnt thanks to Pace is that you don’t need a compset. In the end, it’s selling the rooms and demand that matters! So now my whole approach has changed.

We've managed to hit 80% occupancy and prices are holding. We actually thought prices would suffer but Pace automation is one of the reasons we have been able to sell beds for such a high price despite the circumstances.

We've seen some massive efficiency savings...eighteen months ago we were running ten hotels and now we've grown to nineteen but not needed to hire anyone extra in our team thanks to Pace.

We've had some great results - particularly in our one star hotels. We used to change prices twice a day but now it's all automated.

Pace has helped boost our RevPAR by €40 in recent months. We even ran a test comparing what Pace Pricing achieved during lockdown versus what our old RMS would have delivered - our RevPAR was €4 higher...

We’ve really benefited over the last year from using Pace Analytics...I used to spend 8 to 10 hours building just one monthly report but now it’s all delivered immediately...

That was another big difference with the competitors we looked at - they take much longer than Pace to implement. They have different workflows and need alot of data and parameters to set up beforehand so it can really drag on.

Pace Pricing boosted ADR by 15% at our flagship property while raising our occupancy in comparison to Q1 2020...and that was before the pandemic!

We've seen some massive efficiency savings from using Pace - we have not even needed to hire dedicated revenue managers as a result. That’s not normal!

Pace has fundamentally changed our thinking about pricing...We've seen a 17% ADR boost on our suites - without Pace we would have left that kind of money on the table.

We've now got a total of 41 scheduled reports going out every week and, remember, that's all automated! I couldn't be happier. Pace is giving me a lot of time back and that also means I no longer need to hire anyone else to help with RM.

We used to use an agency for all our revenue management and it was one of those old-fashioned arrangements that nobody really checked. We were paying way too much money for an RM who was not doing their job.

Despite all the challenges of Covid and historically low occupancy, Pace has really outperformed. We saw a 27.4% increase in our RGI in August 2020 versus 2019.

Pace delivered a 15% increase in ADR and a 12% increase in occupancy and Emerald Stay was able to become the leader in all their Apartment markets as a result.

Pace gives me the freedom to be more strategic and focus on the most effective sources of revenue. When I saw how well sales and ABR had gone...we are now fully automated across all 3 hostels.

We've seen a $30 growth in our ADR since implementing Pace...our rates are now managed automatically, on an hourly basis and 365 days in advance.

Our General Managers can't believe the rates we're selling at on certain days thanks to dynamic pricing....for July we're almost double the occupancy of Last Year.

After testing with 1 property, we set Pace live in one phonecall for our whole group and are seeing ADR increases. We can now see pickup immediately and react quickly.

So far we've beaten budget and last year by around 18%. We don't waste time talking about it - we just get on with it. We need to as an industry go back to that primary focus on customers.

We've put all our trust in the system...in the summer we asked for really high prices because Pace said we could do it, and we sold at prices we could never have imagined the year before.